Support
Your data belongs to you. Settings → Backup, export & recovery provides CSV export, complete backups and restore. These remain available after trial expiry.
If a photo is missing, check the original device or use Recover existing iCloud data. Pro can also enable photo sync. Do not delete the app while you are recovering data. If iCloud is full, free space in your Apple storage settings; Pro does not provide extra capacity.
For purchase issues, use Restore purchases on the Pro page. Apple manages App Store charges and refund requests. Check the device date if a trial asks for verification.
Use Contact & policies on this page to reach support. Include your app version, device model and a description of the problem. Never send passwords, full card information or an unprotected financial backup in an initial support request.
Getting in touch
Use the support email below for product questions or requests about information you have provided. Sending an email opens your chosen mail app; this website has no upload form. If an attachment is needed, remove unrelated personal or financial information first. You can read the privacy policy before contacting us.
Contact & policies
- Operator
- 于学龙
- Support email
- support@lumaxspace.com
Include your app version, device model and a short description. Do not send passwords, complete card details or an unprotected financial backup.