TSX support
For TSX bugs and suggestions, use GitHub Issues. Remove private text, screenshots and credentials before submitting. The first installer is still in preparation.
Product help
For product help, a bug report, accessibility feedback, a privacy question, or a purchase question, email support@lumaxspace.com.
- Name the product — Lumax Tempo or Lumax Clip — and include its version and your macOS version.
- Describe the issue, the steps that reproduce it, and what you expected.
- Attach a screenshot or screen recording only if it helps explain the issue.
- Remove names, file paths, account details, passwords, and unrelated clipboard, calendar, or reminder content before sending anything.
Tempo · compatibility and availability
Lumax Tempo requires macOS 14 or later. Its first version supports English and Simplified Chinese. It is being prepared for the Mac App Store, with an initial rollout planned for mainland China and other non-EU storefronts where distribution is available. Final regions and release timing remain subject to the App Store listing; no download or purchase is available yet.
For feedback in the app, open Settings and choose feedback. Write your message, optionally include app and macOS versions, then continue in your mail app to review and send it to support@lumaxspace.com. Opening Mail does not submit the message. You can also copy it; unfinished in-app drafts are not retained after restarting Tempo.
Tempo · calendars, tasks, and permissions
Calendar events and tasks come from the macOS calendars and reminder lists you allow Tempo to access. Grant the corresponding permissions and enable the sources you want to see. If an item can be viewed but not changed, check whether its source is read-only. All calendar-event creation and editing is free; Pro does not bypass system permissions.
Lunar dates and solar terms are calculated locally. The included official days-off and adjusted-workday schedule currently covers mainland China for 2026; worldwide holiday schedules are not included.
If something is missing or not syncing, first check the item in Apple Calendar or Reminders and the source account’s sync status. Tempo does not provide a separate cloud-sync service. Changes to a system item can appear on your other devices through the account provider. Reminder notifications are delivered by the system, not a Lumax server.
Tempo · what stays free?
The calendar, Chinese lunar dates, solar terms, holidays, date intervals, and all calendar-event operations stay free. Existing tasks remain visible and can be completed, marked incomplete again, deleted, or edited. Category creation, naming, ordering, and visibility are free too; changing category or task colours requires Pro, while existing colours remain visible.
Free Tempo lets you add one world-clock city, save one custom countdown, and display one desktop-note window at a time. Saved notes are not limited; opening another note replaces the visible window, not its content. Automatic holiday countdowns do not use the custom-countdown allowance.
Light, dark, and system appearance remain free. The applied accent is Coral, the background is solid, and the menu bar shows date plus time, to the minute, in your system’s time format and local time zone. Other accent colours and glass can be previewed without applying them.
Tempo · how do the five daily tasks work?
Free Tempo allows five successfully created reminders through Tempo per Mac, per local calendar day. The allowance follows the Mac’s local date, not the day you are browsing, the task’s due date, or the reference city. It resets on the next local day.
Cancelled or failed creation, changes to existing tasks, tasks synced from elsewhere, and system-generated repeat instances do not count. Completing or deleting a task does not return a creation already used that day. Reaching the limit does not hide existing tasks. Tempo Pro removes this daily creation allowance.
Tempo · what does Pro add?
Tempo Pro is a separate, one-time, non-consumable upgrade, with no subscription or automatic renewal. It adds unlimited daily task creation; new or changed task repetition rules; category and task colour editing; preset and custom accents; and transparent glass, subject to the system’s Reduce Transparency setting.
Pro also adds menu-bar layouts, seconds and manual 12/24-hour selection, a selectable reference city, more cities from the included world-clock catalogue, time previews, more custom countdowns, and multiple visible desktop notes. It does not expand the city catalogue to every city or add a cloud service.
When purchasing becomes available, check the local price in Apple’s confirmation interface. In Settings → Tempo Pro, Restore Purchases checks the eligible purchase for the App Store Apple Account. A Clip Pro purchase does not unlock Tempo Pro, and neither upgrade requires a Lumax account.
Tempo · if Pro access changes
If Apple confirms a refund or revokes the purchase, free limits apply again. Existing notes, countdowns, cities, colours, and saved appearance preferences are retained. Free Tempo shows one world-clock card and one note window; extra saved cities remain manageable, and saved countdowns remain viewable and editable even if they exceed the free allowance.
The applied appearance returns to Coral and a solid background, while your saved Pro preferences are kept for a later restoration. Existing repetition rules are preserved for basic task editing and can be turned off; creating or changing a rule requires Pro. Restoring a purchase does not restore lost local files or replace a backup.
Clip · compatibility and availability
Lumax Clip requires macOS 14 or later. The app includes 35 interface languages; the website currently provides English and Simplified Chinese.
The first release is planned for the Mac App Store. It is not yet live, and the initial release will not be offered on the mainland China storefront. Simplified Chinese remains available in the app. Availability and timing can change before release.
Clip · local data and privacy
Clipboard history and activity data stay on your Mac. There is no Lumax account, cloud sync, OCR, AI, third-party advertising, or usage-analytics SDK. Purchases and restores use Apple StoreKit, so purchase-related flows communicate with Apple even though clipboard content is not uploaded to the developer.
Privacy exclusions and sensitive-content filtering reduce unwanted capture but cannot recognise every password or sensitive item. The developer cannot remotely recover or delete local history. A saved local file entry may only be a reference to the original file and is not a backup. Data export is not a launch feature.
Clip · what happens at the Basic limit?
Basic holds 500 total entries, including favourites. At the normal limit, a new entry replaces the oldest non-favourite entry. Favourites are protected from capacity rotation.
If all 500 entries are favourites, saving new history pauses because there is no non-favourite entry to replace. If an existing library is already over 500 entries, those entries are retained and new saving pauses until you reduce the total to within the Basic capacity. Neither situation disables the macOS system clipboard.
Clip · pro purchase and Restore Purchases
Lumax Clip Pro is a non-consumable one-time purchase with no monthly or annual subscription and no auto-renewal. It removes the fixed Basic capacity and adds retention controls, custom appearance options, and complete local Activity Analysis.
Restore Purchases asks StoreKit to check eligible transactions for the Apple Account currently used for App Store purchases. A Lumax account is not needed. If StoreKit cannot find the purchase, first confirm the App Store purchase account and transaction record, then contact Apple billing support or Lumax support with non-sensitive details.
Clip · if Pro entitlement changes
A one-time purchase has no subscription expiry. If Apple confirms a refund or revokes the transaction, Pro features may become unavailable.
Loss of entitlement does not bulk-delete existing history or favourites. Existing Pro appearance preferences are retained and can be applied again after entitlement is restored. Manual deletion and privacy cleanup continue to work normally.
Clip · future features and purchase scope
Later Pro features added to Lumax Clip are included with this purchase, but no delivery date is promised for unannounced or unfinished features. The purchase does not promise Family Sharing, a licence on another platform, or access to separate future Lumax products.
Email handling
Support email is used to answer requests, troubleshoot, maintain security, and meet applicable obligations. It is kept only as long as reasonably needed for those purposes and applicable recordkeeping or legal requirements.
Read the Privacy Policy for more detail, or contact support@lumaxspace.com.