Product help
For product help, bug reports, or accessibility feedback, email support@lumaxspace.com.
- Your macOS and Lumax Clip versions.
- A short description of the issue and steps to reproduce it.
- What you expected and what happened.
- A screenshot or screen recording, if it helps explain the issue.
Protect sensitive information
Before sending files, remove unrelated clipboard content, names, paths, account details, passwords, and other sensitive information. Do not send your complete clipboard database unless Lumax specifically requests a limited diagnostic copy and explains why it is needed.
Privacy questions
For privacy or data-handling questions, email privacy@lumaxspace.com. Lumax has no support account or web contact form.
Email retention
Support correspondence may be retained for up to 12 months after resolution or the last substantive contact, as described in the Privacy Policy.
Local-first support
Lumax cannot remotely view, recover, synchronise, or delete clipboard history stored on your Mac. Use the app’s local pause and deletion controls to manage it.